Hmm, I am tempted to use English so that other Hercules members could understand, but since nasa Filipino Section 'to, sige Tagalog.
Malinaw namin sinabi na hindi kami nag iimport ng existing server, too much hassle for a price that's not even worth it. 4 days after ka namin sagutin via Support Tickets and chat regarding sa request mo, you went ahead and requested for a refund, which is, sure still covered under our ToS, but only for complaints / issues eligible for a refund. Here's your ticket list on us (not including your recent "Refund" ticket spams);
Eto replies namin to your tickets, explaining clearly na hindi kami nag iimport ng servers.
#1 - Drops Cloud Hosting and Poring Cloud Hosting - http://image.prntscr...7010ad89260.png
#2 - Sending my Server Files - http://image.prntscr...be556aa853c.png
And finally, our last response to your most recent ticket (after reading this post of course).
I said read the ToS, and the refund will be within 30 days IF you are eligible for a refund. Turns out you're not. The service worked as intended, and you wanted support for importing your existing server and (or) customizing it, which isn't what we do here. And your post on Hercules just makes trying to negotiate with you useless. Good luck on your next provider.
I'm sure people will be biased against RagnaHosting, I don't have any approved paid service
on both emulator forums, but I'm hoping Hercules will at least let me defend myself when I get called out like this.
Edited by Conflicts, 12 March 2017 - 05:56 AM.